Melanie is an independent service designer and co-founder of social design collective Sonder. She has over ten years of experience in designing digital and analog services using design thinking and human centred design approaches.
Previous to her independent career she has worked as Director of Service Design and Innovation at social impact company M4ID, leading a team of designers working on some of the most challenging service design projects in the field of women’s health and rights globally. Melanie has spent over 7 years at digital service design agency Fjord practicing both design and strategy for digital services and working with a big range of clients and industries globally.
Melanie is a regular speaker, mentor and lecturer in service design, social innovation and impact strategies.